Because NDK and NDK NYE are annual events with specific, widely publicized dates, we do not offer refunds for any reason save cancellation of the event on our part (not yours). We reserve the right to cancel events based on our discretion.
If you’re unable to attend NDK but purchased a T-shirt in advance, you can arrange to pick it up at the following year’s convention. To do so, you must contact us immediately after NDK—within two (2) days—and again at least six (6) weeks prior to the following year’s convention to ensure correct processing. T-shirts not arranged to be picked up the following year are considered forfeit.
If you are unable to make it to the convention, you may “roll” your badge over to the next year ONCE to the convention directly following the one you missed. Badges must be rolled over within two weeks of the convention that you missed to be eligible to roll the badge over to the next year of the convention. Any rollovers requested past the two week timeframe will be denied.
To roll-over your badge, let us know in writing us via the ‘contact us’ page, and choose the registration option. Requests on social media will not be granted.
Want to transfer your badge to another person? Email us at least two weeks before the convention with your information and the information of the person who’s taking your place.
If you don’t find out in time to let us know before NDK, just send your friend with a copy of your photo ID and a signed letter letting us know you want them to have your badge and we’ll let them pick it up. (Please see our Registration FAQ for more information on transferring passes.)