Hi,
Cosplayer_alex, we saw that costume, and it was awesome, we're really sorry it got damaged.
My wife and I generally agree with Dr. Kain. While I expect lines at any convention, I also expect the planning staff to also figure out how to schedule their space to accomodate the crowds. Anyone at last year's con or this year's con knows that Chris Patton's panel was standing room only, overcrowded, and an incredibly long wait to get into. It should be in a bigger room, or space that you can fill a little more efficiently.
It does not help that you chose to place Chris' panel immediately following one of the more popular events in the same room. AMVs are popular, and many people (us included) expected to be able to stay for both as we wanted to see both. The most aggravating thing is that a staff person told us that they thought we would be able to. To be blunt--it is perfectly fair to have a general policy on clearing rooms between events. It is completely unfair, and shows disorganization, for the policy to not be well communicated, unclear to the point that your staff isn't sure of it, and seemingly enforced randomly or with no notice. Had we known, we probably would have skipped AMVs and waited for the Chris' panel. However, it would have been nice to be able to make that as an informed choice.
Like I said, no arguments with the policy if there is one, but I certainly didn't see it in the program guide when I looked just now--the most annoying thing is the lack of notice and consistency.